Returns & Refunds

OXPOT (DEANSGATE) LTD
Last Updated: April 2026

1. Overview

We want you to be happy with every purchase from OXPOT.

This policy explains your rights to cancel, return, and receive refunds for orders placed through our website, in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Your statutory rights are not affected by anything in this policy.

2. Perishable Goods (Food and Beverages)

The 14-day cooling-off period does not apply to goods that are likely to expire or deteriorate quickly, including:

  • Fresh food
  • Beverages
  • Perishable items

If perishable goods arrive damaged, incorrect, or not as described, please refer to Section 5 below.

3. Non-Perishable Goods

This includes items such as:

  • Branded merchandise
  • Equipment
  • Packaged dry goods

You have the right to cancel your order within 14 days of receiving the goods without giving a reason.

To Request a Return

  1. Contact us at hello@oxpotcoffee.com within 14 days of delivery
  2. Include your order number and the item(s) you wish to return
  3. Return the goods in their original, unopened condition within 14 days of notifying us

Return Postage

Return postage costs for change-of-mind cancellations are the customer’s responsibility unless the goods are faulty or incorrectly supplied.

Refund Processing

We will process your refund within 14 days of receiving the returned goods (or proof of return), using the same payment method used for the original transaction.

4. Click and Collect Orders

If you place a Click and Collect order and do not collect it within the confirmed collection window, please contact us.

Refunds for uncollected orders are handled at our discretion unless the issue was caused by us.

5. Damaged, Incorrect, or Faulty Items

If your item is:

  • Damaged during delivery
  • Incorrect
  • Faulty
  • Not of satisfactory quality

Please contact us within 48 hours of delivery at:

hello@oxpotcoffee.com

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging where applicable

Available Solutions

We may offer one of the following:

  • A replacement item at no extra cost
  • A partial refund
  • A full refund
  • Store credit

For perishable goods, we may ask you to dispose of the item instead of returning it.

6. Subscription Orders

If we offer subscription services, you may cancel at any time.

Cancellation will take effect from the next billing cycle.

We do not provide refunds for the current billing period unless required by law.

7. Refund Timescales

Approved refunds are usually processed within:

Non-Perishable Returns

Within 14 days of receiving the returned goods

Damaged, Incorrect, or Faulty Items

Within 5–10 business days after we confirm the issue

Order Cancellations Before Dispatch

Within 5 business days

Refunds are always issued to the original payment method.

Bank processing times may vary.

8. Exceptions

We cannot accept returns or offer refunds for:

  • Perishable goods outside the conditions listed in Section 5
  • Non-perishable goods returned after 14 days without fault
  • Items that have been opened, used, or are not in original condition unless faulty

This does not affect your legal rights.

9. Contact Us

For any return requests, refund enquiries, or policy questions, please contact:

OXPOT (DEANSGATE) LTD
78 Chorley New Road
Bolton, England, BL1 4BY
hello@oxpotcoffee.com